Church Hospitality: A Short Guide
Church hospitality isn’t just the right thing to do—it’s essential. Here are 4 practical ways to prepare for the 2 types of guests you should expect.
November 18, 2020
Most church visitors have a completely passive experience during their first time in church.
The church welcome speech is the pastor’s one chance to make new visitors feel like they’re not aliens visiting from Mars.
Church welcome speeches are the single opportunity that church leadership have to make an irreversible impression on newcomers.
Because here's the hard truth:
Visitors are judging.
Visitors are forming opinions.
Visitors are putting you in a box with other people they’ve experienced.
And you get about 3 minutes to proactively carve out a box for yourself, make visitors feel at ease, and communicate to them that your church is trustworthy, warm, energetic, and maybe even a place worthy of calling “home.”
Because this is the burden every church welcome announcement carries for new visitors, the bar is very high.
If you’re too boring, you’ll lose visitors’ attention.
If you’re too dogmatic, you’ll lose the visitors’ trust.
If you’re too self-interested, you’ll lose the visitors’ goodwill.
And you know what?
That’s not a bad thing.
The fact that the church welcome speech carries so much weight means it is a highly condensed opportunity to speak meaningfully to people who you’re encountering for the first time.
Here are 5 elements every church welcome speech should have in order to keep attention, build trust, and grow good will among people visiting your church for the first time.
Perk: The better you are at welcoming people, the more your veteran members will love it, too.
Professional presenters often say: “If you can make ‘em laugh, you can make ‘em cry.”
The point is this: If you can make people laugh, it helps them relax. This will definitely help church members have a good morning if you have an early service.
Laughter will cause people to trust you more and be more interested in things you say.
If you say one thing that people find funny, they’ll believe you understand human nature and they’ll start to anticipate that your following comments will be profound and meaningful.
But making people laugh is about more than doing a standup routine.
The goal of the church welcome speech isn’t about you being funny, but about the visitors feeling welcomed.
Here are a few tips to introduce humor into your welcome speeches that don’t risk offending visitors, but which help you avoid being tacky:
Again, remember: Humor isn’t a frivolous matter.
If you can make them laugh, you can make them cry.
A good way to put visitors at ease is to give them something for free.
Try to find a way to give away a new item every single week to first-time visitors:
This may sound expensive, but the value of a first impression is priceless.
If your Chick Fil A gift card tips the scale for a first-time visitor to become a second-time visitor, you just paid $10 for a recurring attendee at your church. Google charges most people more than that just for a website visit.
Most businesses would pay $100 to convert a one-time user into a second-time user.
Don’t underestimate the value of your visitors by neglecting to utilize gifts to create good will with new church visitors.
The relational, communal, and financial payoff for the church of acquiring a new tithing member could have returns of 1000% and more.
Don’t use the church announcement time like a Starbucks bulletin board.
These precious few minutes are about people, not yammering on and on about in-house business that could be more easily and efficiently communicated through a church app.
Communicate logistical information to your church through email, text, and push notifications.
Use the precious real estate of your welcome speech to create a personal experience for new visitors.
Your return on investment will be much higher.
We’ve talked a lot about visitors so far, but it’s important not to forget the most important thing about a church welcome speech — welcoming.
This means that you should speak directly to new visitors.
Create a script template that you can reuse week after week, using new humor, new ways of delivering your invitation, and new offerings to give visitors a warm welcome.
One of the most important elements of your welcome speeches will be to direct people toward a tool that can immediately capture their information.
Ideally, you would have a church app that you can direct them to download directly during the welcome speech.
Tell them to enter their information in the church app, and then go to the visitor center after the service to collect this week’s free gift.
Use this prompt as a way to express to the entire congregation that they will need the church app for the best resources to follow along with the sermon, take notes, and share insights socially.
Childcare should be every church’s very first logistical priority.
If people don’t feel that a church has excellent childcare, they will not become members at that church.
Expressing clear childcare instructions to the congregation is the single greatest way to communicate to new visitors: “We care about you.”
Show how excellent your childcare is by preparing and communicating the necessary security, administrative, and custodial protocol so that visitors can simply enjoy the service and use your church's check-in station.
This will increase the rate at which you convert first-time visitors into second-time visitors, and second-time visitors into long-term members.
Take 15 seconds during the welcome speech to explain and detail instructions for parents.
Many pastors spend hours a week preparing for the sermon, but they’ll wing the welcome speech.
The welcome speech is like the meet cute, and the sermon is the first date.
If you can spend 15 minutes preparing your welcome speech to optimize it for new visitors, you’ll have a much more eager audience among new visitors during the sermon.
Just follow this five-step protocol:
You’ll be surprised how much return you’ll get on that 15 minutes of preparing and reviewing this welcome speech protocol every week.
Editor’s Note: This post was updated on May 29, 2020 for accuracy and comprehensiveness.