Frequently Asked Questions

Check out our FAQs. If you don’t find what you need, email us or call us at (424) 228-8870. We're excited to hear from you.

Church Giving FAQ

HOW MUCH DOES IT COST TO USE TITHE.LY?
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There are no contracts, no up front fees, no PCI or security fees, and no hidden fees of any kind. You simply pay 2.9% + 0.30 per credit/debit card transaction or 1% + 0.30 per ACH/Bank transaction. For example, $100 donation (less the Tithe.ly credit/debit card fees) = $96.80 deposited into your bank account. Text giving is an additional $19 a month.

HOW LONG DOES IT TAKE TO LAUNCH?
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Five to ten minutes max! It’s a very simple process to set up your account and begin receiving your first gifts!

IS TITHE.LY SECURE?
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All financial information is encrypted and stored by our banking partner to PCI DSS Level 1 compliant standards. PCI DSS Level 1 compliance is a set of rules stated by credit card companies and audited by an independent third party. It is the highest possible rating one can get in the electronic payment processing industry. Additionally, Tithe.ly forces HTTPS for all transaction services using TLS.

WHAT IF SOMEONE LOSES THEIR PHONE?
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If a phone is lost, even if someone is logged into Tithe.ly, no transactions can be made without the users secret passcode. This is an extra layer of security that ensures that no one but the owner can access their Tithe.ly account for malicious reasons.

WHAT ARE THE TITHE.LY FEES FOR?
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These fees help us cover the cost of processing each electronic transaction, maintaining a secure and safe environment for your transactions, and improving the platform so your church continues to benefit from the giving innovation we deliver.

DO I NEED A NEW MERCHANT ACCOUNT?
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Nope! Tithe.ly provides an end-to-end solution. All gifts are tracked through the Tithe.ly dashboard and deposits go directly into your bank account.

HOW DO I GET MEMBERS USING TITHE.LY?
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So you’ve just started using Tithe.ly at your church and need help educating your congregation about the new ways to give? First, we’re here to help! You will receive a full launch resource kit packed with slides, videos, and more. You’ll also have one-on-one time with our custom happiness team. For quick ideas on the best ways to roll out Tithe.ly read this launch plan. Some other ideas include:

– Send and email.
– Put a note in your weekly bulletin.
– Create a page on your website.
– Send a personal letter to your biggest givers.

The better your members are educated to use Tithe.ly the more opportunity you have to increase giving. Churches that fully implement and effectively roll out Tithe.ly typically see a 10% – 20% increase in giving, but we’ve seen over 50% as well.

DOES TITHE.LY SUPPORT FUND ACCOUNTING?
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Yes. Every dollar taken in through Tithe.ly (whether it’s online, or via a physical batch of checks and cash) is allocated to a fund so that you can easily do you fund accounting. We even produce bank deposit reports that include fund level detail and aggregate information for easy reconciliation.

CAN I ISSUE DONOR TAX STATEMENTS?
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Yes! It’s easy to generate elegant donor statements for any date range. You can save some money and deliver them by email or print them for mailing.

DOES TITHE.LY WORK OUTSIDE THE U.S.A?
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Yes! Tithe.ly supports churches in the the United States (US), Canada, Australia, Singapore, Japan, Hong Kong, the United Kingdom (UK), and New Zealand. And we’ve got more coming your way soon!

WHAT ARE THE WAYS PEOPLE CAN GIVE?
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Cash & Check – Chances are, a good chunk of your donations still come in via cash and check from passing the plate at church. With Tithe.ly church giving, you can easily record all offline giving along side the other forms of giving so you have a complete view in one system!

ACH bank transfer (aka eCheck) – Bank transfer donations are supported by Tithe.ly church giving. Donors can set it up and manage their connected accounts themselves, or you can help them get it configured on the admin side of giving.

Credit & Debit Card – Donors can give using they VISA, MasterCard, Discover, or AMEX. Donors can set it up and manage their connected accounts themselves, or you can help them get it configured on the admin side of giving.

How often are funds deposited?
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The short / simple answer is that we deposit funds directly into your bank account every day with a two day lag. Meaning, funds raised on Sunday hit your bank account on Tuesday. To learn more, check out our knowledge base article on deposits.

DOES TITHE.LY SUPPORT DESIGNATED GIVING / FUNDS?
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Yes. With Tithe.ly you can create as many funds/designations as you need (eg. missions, building fund, weekly contribution, etc). These appear to your members when they use our platform, making it very simple for them to be sure their generosity goes to the place they are most passionate about.

DO PEOPLE GET A RECEIPT?
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Absolutely! As soon as someone gives via Tithe.ly they instantly receive an email with the details of their transaction. All giving history for each member is also tracked and available within the mobile app, giving your members instant access to check their records. Note: Confirmation emails sent by Tithe.ly should only be used for tax purposes if the email meets the tax requirements of the country your church resides in.

CAN I EASILY ISSUE REFUNDS?
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Yes, at a simple click of a button from your admin panel.

CAN WE TRACK GIVING ACROSS CHURCH CAMPUSES?
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Yes. With Tithe.ly you can easily track giving for multiple campuses within a single account. Tithe.ly will also support multi-campus setup in popular ChMS platforms like Church Community Builder, Breeze, Elvanto, and other church software.

CAN I INTEGRATE WITH MY CHURCH MGMT SYSTEM?
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Tithe.ly currently integrates with Elvanto Church Management Software, Shelby Arena, Church Community Builder, Breeze, HubSpot and Faith Teams. We’re working on direct integrations with many more. Planning Center Online, Fellowship One, and ACS are on our list and will be live soon. Additionally, we offer a very simple ways to export your data in a format that easily imports into any ChMS that we don’t have a have direct integration.

CAN I INTEGRATE WITH MY CHURCH'S MOBILE APP?
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Yes! Tithe.ly integrates nicely into your church’s existing mobile app (eg. Bulletin Plus Church App, The Church App by Subsplash, PocketPew, ApolloApp, Custom Church Apps, etc).

IS TITHE.LY BETTER THAN PAYPAL?
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PayPal is fantastic, but not built to meet the specific needs of the Church. With Tithe.ly you get a mobile app, text giving, web giving, kiosk giving, and administrative tools. Plus, all the data syncs directly with your church management platform. All things that you don’t get with PayPal. Plus, Tithe.ly provides a much better giver experience! Here are a few more things to consider when looking at PayPal for your church.

IS TITHE.LY BETTER THAN PUSHPAY?
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Tithe.ly has been built by ministry minded individuals and pastors to meet the specific needs of the Church. Tithe.ly gives you 5 ways to give in one solution – a native mobile app, true in text giving, web giving, kiosk giving, and administrative giving. You won’t be required to sign a long term contract, incur any up front fees, get stuck with large monthly fees, or find any hidden or surprising fees in your processing statements. Here are a few more things to consider when looking at Pushpay for your church.

IS TITHE.LY BETTER THAN EASYTITHE?
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Tithe.ly has been built by pastors, church leaders, and kingdom minded people to meet the needs of Church. You get 5 ways to give in one solution – a native mobile app for iOS and Android phones, true in text-to-give, online giving, kiosk giving, and administrative giving. No contracts required, no up front / setup fees, no monthly fees, or any other hidden fees. Find more info here to consider when looking at easyTithe for your church.

DOES TITHE.LY WORK WITH MY GENERAL LEDGER?
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Tithe.ly allows you to export a CSV file that should be importable by your general ledger. We also provide bank deposit reporting that includes the full deposit amount as well as the break out buy fund. We’d advise against keeping every individual donation in your general ledger. Instead, we’d recommend using a journaled entry strategy where individual gift details are stored in Tithe.ly and only the deposits totals and fund details are entered into your general ledger.

Church App FAQ

HOW MUCH IS A CUSTOM CHURCH APP?
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There are no contracts or long term commitments. You pay $149 to setup your custom church app and then $59 per month.

HOW LONG DOES IT TAKE TO LAUNCH?
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The general answer is 30-60 days, but there are a number of things that can make this go faster or slower. It's our goal to get your new church app live ASAP!

CAN PEOPLE DOWNLOAD SERMONS TO THEIR PHONE?
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Yes, your audience can download sermons and other media directly to their smartphone or tablet and play them without needing an internet connection or cell service. Meaning, people can listen to your sermons, bible studies, or podcasts while on their morning jog, camping in the woods or while they enjoy a cup of coffee at the local coffee house.

DOES THE CHURCH APP COME WITH SERMON NOTES?
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Yes. With a Tithe.ly custom church app you can load your sermon outline and have your church take notes right within the app. Fill in the blanks, personal notes, and interactive polls are all features you can use with Tithe.ly church app sermon notes.

WHAT IS THE NEWSFEED?
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The church app newsfeed is a native in-app screen that aggregates much of your church content such as events, Facebook, Twitter and Instagram posts, blog posts, sermons and media, and push notifications. All this content is brought into a "newsfeed" that is similar to Facebook so that it's simple for your audience to discover and interact with all the activities your church has going on.

HOW DOES MY MOBILE APP GET BUILT?
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We made it easy! You complete a church app design questionnaire, we build a draft app based on your input, and then we review with you and your team. You'll be able to see what you app looks like using the Tithe.ly App Preview which allows you to put the app on your phone before it's live in the app store. Once we've dialed it all in and get your approval, we'll publish to the Apple and Google app stores! You're app will be live about 7-10 business days from that point.

WHAT CAN I DO WITH MY CHURCH APP?
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Your custom church app is packed with amazing features such as: sermon audio and video, blogs, daily devotional, events, Sunday bulletins, newsletters, online giving, and more! You can share, connect, and socialize through the church app, as well as provide a map and driving directions. Don't forget we also allow for push notifications, too!

WHAT IS THE DIFFERENCE BETWEEN A NATIVE MOBILE APP AND MOBILE RESPONSIVE WEBSITE?
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A mobile responsive website is essentially a website that responds well no matter the screen size - large or small. However, a mobile app, is downloaded directly to your audience's mobile device and has a stronger presence in being able to alert them through push notifications and provide quicker, easier access to the things they care about such as news and sermons from your church. In short, the mobile app is a powerful tool that is all about connection and communication.

HOW DO I MANAGE AND UPDATE MY APP?
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Managing and updating your app is simple! Once you app is published, you will have access to your Tithe.ly Church App Dashboard which is accessible 24/7 via a web browser and Internet connection. The Tithe.ly Church App Dashboard is where you control all of your content and have full access to your app settings.

CAN I CANCEL MY MONTHLY SUBSCRIPTION
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Tithe.ly Custom Church Apps cost $59 per month, but do not come with lengthy contracts or long term commitments. You can cancel any time without penalty.

Text Giving FAQ

WHAT IS TEXT GIVING?
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Text giving is the fastest and most convenient way for people to give to your church. It allows you to meet your members and guests in the moment they feel called to give and enables them to give via sending a text message — something people are very familiar with. You put your 10-digit phone number on screen, people text “Give” to that number to set up their account. Once their account is setup they simply need to text a number (eg. 100) and their gift has been made! True in text giving that takes under five seconds to complete. Givers will immediately receive a text back thanking them for their gift as well as an email confirmation for their records.

HOW DO I SIGN MY CHURCH UP FOR TEXT-TO-GIVE?
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Simply complete the form by clicking here. You’ll have your unique text number and be able to take gifts the second you complete the online signup. Someone from the Tithe.ly team will be in touch shortly thereafter to share a few useful resources for launching the new way of giving to your church.

HOW MUCH DOES TEXT GIVING COST?
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There are no contracts, no up front fees, no PCI or security fees, and no other hidden fees of any other kind. You simply pay 2.9% + 0.30c per transaction and $19 per month after the free 30 day trial.

IS TEXT GIVING SECURE?
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All financial information is encrypted and stored by our banking partner to PCI DSS Level 1 compliant standards. PCI DSS Level 1 compliance is a set of rules stated by credit card companies and audited by an independent third party. It is the highest possible rating one can get in the electronic payment processing industry.

HOW LONG DOES IT TAKE TO LAUNCH?
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You get your unique text giving number immediately and can start receiving gifts via the number right after you complete the online signup process. So, the faster you sign up, the faster you can launch!

DO I NEED A NEW MERCHANT ACCOUNT?
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Nope! Tithe.ly provides an end-to-end solution. All gifts are tracked through the Tithe.ly dashboard and deposits go directly into your bank account.

HOW DO I GET PEOPLE USING TEXT GIVING?
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We’ll send you a few slides, a giving post card, and a video that all have your church text giving number on them. The best way to launch is to put the slide up during your church service so people can see the text giving number while you talk about the new way of giving. You can also show the short video that we provide people to quickly give them a sense of how easy it is to use. Beyond that:

– Send and email.
– Put a note in your weekly bulletin.
– Create a page on your website.
– Send a personal letter to your biggest givers.

The better your members are educated to use tithe.ly the more opportunity you have to increase giving. Churches that fully implement tithe.ly typically see up to a 20% increase in giving.

HOW DO PEOPLE GIVE VIA TEXT GIVING?
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Tithe.ly will assign your church an unique 10-digit telephone phone number that is dedicated to your church. To give through text, your members and visitors follow these 2 simple steps:

• Text the word “Give” to your church’s assigned text giving number to create their account. This ONLY happens the first time through.

• After they’ve created their account they can text the amount of their gift (e.g. 25, 50, 100, etc) and their donation is complete!

You can also text things like “25 tithe weekly” to setup a weekly recurring gift that’s designated to the tithe fund or “500 buildingfund” to make a gift to the building fund.

CAN PEOPLE DESIGNATE GIVING TO FUNDS?
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Yes. With Tithe.ly text giving you can create as many funds/designations as you need (eg. missions, building fund, weekly contribution, etc). Then folks can text “50 tithe” or “100 building” to your unique giving number to designate their gift to that specific fund, making it very simple for them to be sure their generosity goes to the place they are most passionate about.

CAN I INTEGRATE WITH MY CHURCH MGMT SYSTEM?
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Tithe.ly currently integrates with Elvanto Church Management Software, Shelby Arena, Church Community Builder, Breeze, HubSpot and Faith Teams. We’re working on direct integrations with many more. Planning Center Online, Fellowship One, and ACS are on our list and will be live soon. Additionally, we offer a very simple ways to export your data in a format that easily imports into any ChMS that we don’t have a have direct integration.

CAN I INTEGRATE WITH MY CHURCH'S MOBILE APP?
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Yes! Tithe.ly can integrate directly into your church’s existing mobile app (eg. The Church App, PocketPew, ApolloApp, etc) so that your members don’t have to use multiple apps to interact.

CAN WE TRACK GIVING ACROSS CHURCH CAMPUSES?
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Yes. With Tithe.ly you can easily track giving for multiple campuses within a single account by assigning each campus its own unique text-to-give number. Tithe.ly will also support multi-campus setup in popular ChMS platforms like Church Community Builder, Breeze, Elvanto, and other church software.

DO PEOPLE GET A RECEIPT?
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Absolutely! As soon as someone gives via Tithe.ly they instantly receive an email with the details of their transaction. All giving history for each member is also tracked and available within the mobile app, giving your members instant access to check their records.

CAN I EASILY ISSUE REFUNDS?
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Yes! People can text “refund” in right after their gift to refund it in case they made a mistake or you can issue refunds from the admin panel with the click of a button.

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