PayPal vs. Tithe.ly Church Giving | Tithe.ly
Looking at PayPal as part of your church online giving comparison? Learn everything you need to know about Tithe.ly and why it's a better solution for your church compared to PayPal.
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Tithe.ly vs. PayPal

Tithe.ly, the simple to use and powerful alternative to PayPal’s donate button,
was built for the Church by ministry minded individuals and pastors.

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Hi there.

Doing a church online giving comparison and thinking of using Tithe.ly over the PayPal donate button or making the switch to Tithe.ly from PayPal?

We want to make the decision as easy as possible, so we’ve put together some info that’ll help you decide which option is best for you.

Below, you’ll find information to help you compare Tithe.ly’s church giving suite of tools and PayPal donate now button, including features, customer experiences, pricing and thoughts from current Tithe.ly customers who have made the switch.

We hope this helps…

PayPal is a well established and popular way to send and receive payments online. The company pioneered digital payments and was the first of it’s kind in online donations for churches and nonprofits.

The most popular feature for churches is their Donate Now button that is easily (so they say) embedded on your church website so that members and others who want to support your work can do so quickly.

While a very compelling option in the early days of PayPal, now days there are a handful of red flags you should be aware of when it comes to using PayPal for your church website and online giving needs.

Be sure to consider the below 10 PayPal red flags when evaluating and deciding upon your primary church giving solution.

1. It’s Not THAT Simple

If you go to the setup page for a PayPal donate button you’ll quickly realize that there are quite a few steps — 11 steps to be exact. [Tweet This Now!]

Those 11 steps only get you their standard donate button … that doesn’t include fund designations, recurring giving capabilities or any other bells and whistles. If you want more (albeit not much) you’ll have to add quite a few more steps to the mix.

2. Funds are not Supported (well)

Although possible (I think), the out-of-the-box, 11 step setup, PayPal donate button does not include the ability for givers to designate donations to a specific fund (eg. missions, weekly tithe, love offering, youth camp, etc). And if you want to give your church members the ability to make one gift of say $500 and designate $100 to their weekly tithe, $300 to missions, and the final $100 to youth camp … well, you’re out of luck. PayPal doesn’t allow you to do this at all.

3. Recurring Giving is just Hard!

Automated recurring giving is such a critical element of online giving and should be highlighted on your website. A successful recurring giving program helps smooth out the revenue dips so many churches go through during summer months, vacations, etc — Helping to stabilize the budget and ensure expenses are covered.

Doing this with PayPal … well … that’s 27 step setup process and you better have someone who knows how to modify HTML code.

It’s not that it’s difficult for someone who has these technical skills, but it’s far from simple and if you don’t have the skills on staff or a volunteer who is willing to help, you’re out of luck.

Want to allow givers to set their recurring schedule? (eg. 16th of every month) Too bad. PayPal doesn’t support that.

At the end of the day, doing recurring giving with PayPal is just hard.

4. An Outdated Redirect Model

Let’s have a look at the standard donation process that a church goer / donor using PayPal would experience vs. that of Tithe.ly.

We’ll start with Paypal:

  1. The user wants to make a donation and clicks on the corresponding button.
  2. They are redirected to the PayPal page, leaving your church’s website all together.
  3. They are asked to sign in to their PayPal account or (if they can find it) enter their bank details.
  4. The user confirms that they are authorizing the payment.
  5. They are redirected back to your website.

Alternatively, with Tithe.ly:

  1. The user wants to make a donation and clicks on the give button from your church website.
  2. A modal (aka lightbox or modern day web popup) window opens right on the page, keeping the user on your church’s website, where the user enters their gift details or logs in.
  3. They confirm the payment and get confirmation right there.

As you can quickly tell just based on the numbers of steps (5 for PayPal vs. 3 for Tithe.ly), it’s a much better experience for the giving using Tithe.ly vs. PayPal. Additionally, being redirected off your churches website to a third-party site can cause trust issues for givers. Especially if they are not familiar with PayPal already.

5. Poor Branding Capabilities

According to the Digital Giving Index, branded giving pages convert (eg. get people to complete their gift) seven times (yes, I said 7X) more than non-branded pages and have an average gift size 33% greater!

But PayPal doesn’t allow you to own the branding or user experience.

First off, even if you use a custom button to trigger a donation from you website, once clicked your members will be taken to a PayPal shopping cart like experience that gives you very little ability to add your church brand. You essentially have no control over any of it other than being able to add your logo or church name.

Second, the shopping cart donation experience may confuse church members who do not understand why they are going through a “purchase” experience on the PayPal website as compared to a giving experience on your church’s website.

Ultimately, these two things give off the wrong impression to members and individuals who are eager to support the work of your church financially. This type of experience can results in a frustrated member who abandons the online process altogether — the exact opposite of what you’re trying to accomplish.

On the other hand, Tithe.ly offers a branded, streamlined and giver-centric experience that simplifies the process for donors while making a clear connection for reasons to give.

6. Giving without a PayPal Account is Hard

PayPal gives people the option to give without a PayPal account, but it’s somewhat hard to locate. You have to look for the small text link on the ecommerce looking giving page that says “continue”.

Offering a simple (and obvious) way to give without an account is important because not everyone who supports your church will be a regular giver who wants to setup an account for frequent use. Some folks will simply want to make a one time donation for a specific program or to support your missions work.

If you make this hard to do, I guarantee people will start to make that online gift only to quickly abandon because they couldn’t figure out how to do it.

7. Mobile, well …

Using PayPal’s donate now button feature does get you a responsive donation form, but I’d argue that it’s a very poor experience for all the reasons stated above. In fact, because it’s happening on a mobile device where real estate comes at a premium, the experience for the giver is even worse.

  • The giver is redirected from your church’s website to a PayPal giving form with very little church branding.
  • The “login to your PayPal account” is the lead way to complete your gift while the non account giving is downplayed significantly.
  • You’re unable to allow the giver to select/designate a fund or setup recurring giving.

8. Limited Ways to Give

PayPal’s online donation button is a single feature. It’s been in it’s current state for years without any major advancements. But with a system likeTithe.ly you get:

  • Responsive and embedded web/online giving
  • Mobile giving via an iOS and web app
  • Text (SMS) giving
  • Kiosk giving
  • Admin single and batch gift entry (which saves tons of time for admins)

With today’s proliferation of mobile devices and advances in responsive design, an online donation feature for your church that allows donors to give from their smartphones via a responsive web form, a mobile giving app, text-to-give, and more improves engagement and encourages future donation activity for your church.

Organizations that make it as easy as possible to donate will increase donations and build stronger relationships with donors.

9. Distant Customer Service

Paypal has never been famed for good customer service. Droves of people have seen their funds frozen with little or no explanation, such as some indie videogame companies during their crowdfunding campaigns.

PayPal is an enormous business whose model is setup to be as hands off as possible. Especially for churches and nonprofits using their donate now button. It’s not that they’re doing it on purpose, it’s that their business isn’t setup to support the needs of the church specifically.

10. Data, Data, Data …

Your giving data is important for many reasons. From being able to send yearly giving statements for individual tax purposes to understanding your memberships giving tendencies, the more data you have and the better you leverage it, the more effective you will be.

But with PayPal you’re stuck with exporting your data from their admin tools and importing it into your church management system (ChMS). Of course, this isn’t the end of the world, but it does add administrative time to your overall giving and data management efforts.

Time that could be spent on more valuable efforts if the data automatically synced with your ChMS.

Final Thought

At the end of the day PayPal is a great product and has helped to revolutionize the digital payments industry. If you’re in a pinch and have to do something quick, PayPal may be a decent option. But I can’t think of any other reason you’d choose PayPal as your church’s lead website and online giving option. Ten years ago you didn’t have many options, but today there are companies like Tithe.ly delivering much more value and better features at competitive prices.

Be sure your church is evaluating those options and making the right choice for your congregation! Check out one of the ways to give below!

  • Mobile Giving App – iPhone or Android, we’ve got you covered. Download the Tithe.ly church giving app from either app store. The app allows users to store their card info, see giving history, manage account info, setup recurring giving, and more. True frictionless giving in seconds!
  • Text to Give (in text) – True in-text giving. Meaning, your church can give money directly through a text message, not by receive a link in a text that when clicked opens up on the web.
  • Online Giving– Instead of redirecting you to a 3rd party page (eg. taking them OFF your church website) that could cause mistrust or confusion for givers, we keep givers right on your website with the Tithe.ly online giving form.

Additional Online Giving Comparisons: easyTithe  |  PushPay  |  PayPal

Get started with Tithe.ly in minutes.$0 setup or upfront fees, no long term contracts, and no hidden fees.. Built by ministry minded people to serve the Church. We want to help you increase giving so you can fund your ministry! We’d love to hear from you.

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Frequently Asked Questions

We hope to answer any question you can come up with through our FAQ’s, but if for some reason you’re not finding what you need, feel free to email (hello@tithe.ly) or call (424) 279-3361.

How much does it cost to use Tithe.ly?

There are no contracts, no up front fees, no PCI or security fees, and no other hidden fees of any other kind. You simply pay 2.9% + 0.30c per transaction. For example, $100 donation (less the Tithe.ly fees) = $96.80 deposited into your bank account the next business day. Text giving is an additional $19 a month.

What are the Tithe.ly fees for?

These fees help us cover the cost of processing each electronic transaction, maintaining a secure and safe environment for your transactions, and improving the platform so your church continues to benefit from the giving innovation we deliver.

How long does it take to launch?

Five to ten minutes max! It’s a very simple process to set up your account and begin receiving your first gifts!

Is TIthe.ly secure?

All financial information is encrypted and stored by our banking partner to PCI DSS Level 1 compliant standards. PCI DSS Level 1 compliance is a set of rules stated by credit card companies and audited by an independent third party. It is the highest possible rating one can get in the electronic payment processing industry. Additionally, all transmission to our banking partner and on our site is via an encrypted 256-bit HTTPS SSL connection.

What if someone looses their phone?

If a phone is lost, even if someone is logged into Tithe.ly, no transactions can be made without the users secret passcode. This is an extra layer of security that ensures that no one but the owner can access their Tithe.ly account for malicious reasons.

Do I need a new merchant account?

Nope! Tithe.ly provides an end-to-end solution. All gifts are tracked through the Tithe.ly dashboard and deposits go directly into your bank account.

How do I get members using Tithe.ly?

So you’ve got a Tithe.ly and need help educating your church about all the benefits? First, we’re here to help. You’ll be getting a custom set of slide, 200 “giving post cards”, a video and personal assistance from our dedicated team. Some other ideas include:

– Send and email.
– Put a note in your weekly bulletin.
– Create a page on your website.
– Send a personal letter to your biggest givers.

The better your members are educated to use tithe.ly the more opportunity you have to increase giving. Churches that fully implement tithe.ly typically see up to a 20% increase in giving.

Is Tithe.ly better than PayPal?

PayPal is fantastic, but not built to meet the specific needs of the Church. With Tithe.ly you get a mobile app, text giving, web giving, kiosk giving, and administrative tools. Plus, all the data syncs directly with your church management platform. All things that you don’t get with PayPal. Plus, Tithe.ly provides a much better giver experience! Here are a few more things to consider when looking at PayPal for your church.

Is Tithe.ly better than PushPay?

Tithe.ly has been built by ministry minded individuals and pastors to meet the specific needs of the Church. Tithe.ly gives you 5 ways to give in one solution – a native mobile app, true in text giving, web giving, kiosk giving, and administrative giving. You won’t be required to sign a long term contract, incur any up front fees, get stuck with large monthly fees, or find any hidden or surprising fees in your processing statements. Here are a few more things to consider when looking at PushPay for your church.

Can I integrate with my church mgmt system?

Tithe.ly currently integrates with Church Community Builder, Breeze, and Elvanto ChMS and we’re working on direct integrations with many more. Fellowship One, Shelby, Arena, and ACS are on our list and will be live soon. Additionally, we offer a very simple ways to export your data in a format that easily imports into any ChMS that we don’t have a have direct integration.

Can I integrate with my church's mobile app?

Yes! Tithe.ly can integrate directly into your church’s existing mobile app (eg. The Church App, PocketPew, ApolloApp, etc) so that your members don’t have to use multiple apps to interact.

Can we track giving across church campuses?

Yes. With Tithe.ly you can easily track giving for multiple campuses within a single account. Tithe.ly will also support multi-campus setup in popular ChMS platforms like Church Community Builder, Breeze, Elvanto, and other church software.

Does Tithe.ly support designated giving / funds?

Yes. With Tithe.ly you can create as many funds/designations as you need (eg. missions, building fund, weekly contribution, etc). These appear to your members when they use our platform, making it very simple for them to be sure their generosity goes to the place they are most passionate about.

Do people get a receipt?

Absolutely! As soon as someone gives via Tithe.ly they instantly receive an email with the details of their transaction. All giving history for each member is also tracked and available within the mobile app, giving your members instant access to check their records. Note: Confirmation emails sent by Tithe.ly should not be used for tax purposes and churches should still follow donor receipting protocols in their designated country.

Can I easily issue refunds?

Yes, at a simple click of a button from your admin panel.